Introduction to Quality Management Systems (ISO 9001)

This short course introduces you to business processes and ISO 9001:2015 Quality Management Systems. It lays the foundations for understanding, implementing, and working with Quality Management Systems.

Quality is, at its core, meeting your customer needs – first time, every time. ISO 9001 provides a framework to help organisations put quality at the forefront of its processes throughout all levels of the business. Gaining an understanding of this international standard can help businesses improve customer satisfaction, increase performance, and gain a competitive advantage.

See the sections below for more course details.


Our introductory module aims to give trainees a strong background knowledge of workplace processes the ISO standard for Quality (ISO 9001). By the end of this module, trainees will be able to:

  • Describe how processes operate
  • List the phases of Deming’s cycle of continual improvement (PDCA)
  • Define ‘Quality’ in a business sense
  • Describe the advantages of a Quality Management System
Who is this course for?

This is an introductory course, designed to provide you with a foundation of knowledge to build on. As such, this course is designed for anyone who wishes to enhance their understanding of ISO 9001.

Assessment Methods

We assess trainees’ understanding practical exercises and group discussions. There are no formalised assessments for this course.


100% attendance is required for successful completion.


You will be provided with a certificate of attendance once you have completed this course.


This online course costs £200 + VAT.

In House Training

If you have a number of staff you would like to participate in our course, we can provide training tailored to suit your needs. We can deliver this at your businesses address or online and is often a more cost-effective option for you.


To discuss our options and prices for tailored training, please get in contact.

Book Your Place Now

Let us know if you would like to book a place on our Introduction to Quality Management Systems or just find out more.

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