Introduction to Quality Management Systems

Quality is, at its core, meeting your customer needs – first time, every time.

ISO 9001 provides a framework to help organisations prioritise quality across all levels of their operations. Understanding this international standard enables businesses to enhance customer satisfaction, improve performance, and gain a competitive edge.

This course offers an introduction to quality processes and ISO 9001, providing the foundation for understanding, implementing, and managing Quality Management Systems (QMS) effectively.

Further Information

Course Fees:
This online course costs £450 + VAT.

Course Objectives:
Our introductory module aims to give trainees a strong background knowledge of workplace processes the ISO standard for Quality (ISO 9001). By the end of this module, trainees will be able to:

  • Describe how processes operate
  • List the phases of Deming’s cycle of continual improvement (PDCA)
  • Define ‘Quality’ in a business sense
  • Describe the advantages of a Quality Management System

Who is this course for?
This is an introductory course, designed to provide you with a foundation of knowledge to build on. As such, this course is designed for anyone who wishes to enhance their understanding of ISO 9001 and has no minimum course requirements.

Certification:
You will be provided with a certificate of attendance once you have completed this course.

 

Upcoming Introduction to ISO 9001 Courses - Register to book your place

Consultants planning ISO 9001, 14001, 45001 management system support.

Introduction to ISO 9001 Quality Management Systems – June

9 June, 2026
ISO 9001 provides a framework to help organisations prioritise quality across all levels of their operations ...

Register
Consultants planning ISO 9001, 14001, 45001 management system support.

Introduction to ISO 9001 Management Systems – August

4 August, 2026
ISO 9001 provides a framework to help organisations prioritise quality across all levels of their operations ...

Register
Consultants planning ISO 9001, 14001, 45001 management system support.

Introduction to ISO 9001 Management Systems – November

10 November, 2026
ISO 9001 provides a framework to help organisations prioritise quality across all levels of their operations ...

Register

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Realistic view of auditing

I really liked ‘Perfect Paints’ – it gave a realistic view of auditing.

FES Group

Helped my auditing confidence

I really enjoyed the software and role play as it helped me with confidence in taking on audits in the future

Angela McGuire, Romold

Excellent Experience

It was an excellent experience and the exercises have made me ready for auditing in my organisation.

Mohiyiddeen Salik, BGP Offshore

Really Appreciated

I really appreciated the audit exercises and the simulations of actual audits.

Leonardo Versiani, MMO, Contractor

The process was fantastic!

The process of using the “Perfect Paints” online activity portal as an auditing scenario was fantastic! Given this was an online course, being able to ‘walk around’ a factory to identify issues or engage with ’employees’ was more than just a bit of fun. Add in the role playing of the instructor and it provided a refreshing way to keep delegates engaged in what can be a challenging subject.

Lee Brett, HSE Consultant

I am happy to recommend QSE.

We have been working with QSE Ltd for years. Our aim was to develop our business management system and achieve certification to ISO 9001, ISO 14001 and ISO 45001, which we were successful in.

QSE continue to support us through internal auditing & staff training tailored to our needs. They provide a friendly, knowledgeable source of information when we need advice and have the flexibility to work around our business. 

Ricky Mair, Managing Director
HTW Design

A Professional and Friendly Company

We have worked with QSE for several years now with regards to general business compliance training and to help our company to prepare ourselves for external audits. They worked closely with our team through the certification for ISO 9001-2015, ISO 14001-2015 and OHSAS 18001-2007.

QSE are a very professional and friendly company who are very easy to work with. I would recommend them to any company who are looking to go through similar processes to ease your work load and to prepare your company in the correct manner.

Chemco International

Not an Off The Shelf Solution!

QSE Ltd have been providing management systems consultancy, carrying out audits and providing our staff with internal auditor training for the last 5 years.

 During this time I have found their employees, Frank & Lynne, to be very knowledgeable, helpful, pro-active and flexible, which suited our requirements which had to be fitted around our busy work schedule. 

The consultancy and training carried out was tailored to our company needs and certainly wasn’t an off the shelf solutions. 

I would highly recommend QSE Ltd to any company looking for the services they provide.

MacDonald's Scaffolding

No Hesitation in Recommending

 Castle Group Scotland have been working with QSE since 2009, initially they provided support in terms of advice, auditing and auditor training, for our ISO 9001 quality management system. QSE in collaboration with ourselves and our environmental consultants Beyond Green they have developed an integrated Business Management System and successfully steered CGS through the transition to the 2015 ISO standards for quality and environment as well as giving support with UVDB external audits.

QSE continue to offer tailored support, auditing and further BMS development. We have found QSE to be an approachable, helpful team whom we have no hesitation in recommending.

Karen Ogilvy, Company Director
Castle Group Scotland

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Tel: 07529 222 867 | email: info@qse.co