Introduction to Quality Management Systems
Quality is, at its core, meeting your customer needs – first time, every time.
ISO 9001 provides a framework to help organisations prioritise quality across all levels of their operations. Understanding this international standard enables businesses to enhance customer satisfaction, improve performance, and gain a competitive edge.
This course offers an introduction to quality processes and ISO 9001, providing the foundation for understanding, implementing, and managing Quality Management Systems (QMS) effectively.
ENQUIREFurther Information
Course Fees:
This online course costs £200 + VAT.
Course Objectives:
Our introductory module aims to give trainees a strong background knowledge of workplace processes the ISO standard for Quality (ISO 9001). By the end of this module, trainees will be able to:
- Describe how processes operate
- List the phases of Deming’s cycle of continual improvement (PDCA)
- Define ‘Quality’ in a business sense
- Describe the advantages of a Quality Management System
Who is this course for?
This is an introductory course, designed to provide you with a foundation of knowledge to build on. As such, this course is designed for anyone who wishes to enhance their understanding of ISO 9001 and has no minimum course requirements.
Certification:
You will be provided with a certificate of attendance once you have completed this course.
